Terms and Conditions for Users

• Platform / Book2befit– the Book2befit software, websites, public booking pages and applications operated by Book2befit, including all their subpages and functionalities.
• Business– any person who uses the Platform to offer Users sessions, memberships, passes, products or other services, including studios, gyms, clubs, organizations and individual instructors.
• User– any natural person who uses the Platform to book, for himself or for others, a Session or other service offered by a Business.
• Staff– the owner, administrators, coaches and other personnel authorized by a Business to manage its sessions and bookings on the Platform.
• Session– a class, training, appointment, event or other activity organized and provided by a Business and made bookable through the Platform.
• Booking– the reservation of a Session or other service made by a User through the Platform.
• Membership / Pass / Credit– a recurring membership, class pack, prepaid credit or similar product offered by a Business and, where enabled, purchased through the Platform.
• Product– any other good or service offered by a Business through the Platform.
• Public Booking Page– the branded page through which a Business publishes its availability and through which Users make Bookings.
• Stripe– the third-party payment service provider Stripe, used to process payments to Businesses.
• Terms and Conditions– these Terms and Conditions, together with the Privacy Policy and the Cookie Policy, and any other legally binding information published on the Platform.
• Personal data– information relating to an identified or identifiable natural person within the meaning of the General Data Protection Regulation (GDPR).

1.1. IMPORTANT: THE SESSIONS AND SERVICES BOOKED THROUGH THE PLATFORM ARE OFFERED AND PROVIDED SOLELY BY THE BUSINESSES. Book2befit provides only the technical infrastructure for scheduling, booking, user communication and payment facilitation. Book2befit is not the trainer, studio, organizer, health adviser or provider of the booked Session, is not a party to the contract between the User and the Business, and does not resolve disputes between Users and Businesses.

1.2. By making a Booking, the User enters into a contract directly with the relevant Business. The rights and obligations arising from that contract, including all consumer rights, exist between the User and the Business and may be exercised only against the relevant Business.

1.3. Each Business sets its own terms, prices, house rules and cancellation policy. The User is bound by the policies of the relevant Business as displayed on its Public Booking Page at the time of the Booking.

2.1. Users may use the Platform and make Bookings either by creating a user account or, where the relevant Business enables it, as a guest without registration. An account is a convenience and is not a precondition for making a Booking.

2.2. When creating an account or making a guest Booking, the User provides certain information, part of which constitutes personal data within the meaning of the GDPR. This data is processed in accordance with the Privacy Policy.

2.3. The User is obliged to provide correct and up-to-date information and to keep it updated. Book2befit is not responsible for damages or loss of service caused by inaccurate or outdated information provided by the User.

2.4. The User may stop using the Platform at any time and may request deletion of the user account, without prejudice to Bookings already made and to retention required by law.

3.1. Bookings and payments through the Platform may be made only by persons who are at least 18 years of age and have legal capacity. By making a Booking, the User confirms that they meet this requirement.

3.2. A minor may attend a Session only where the relevant Business expressly permits it and where a parent or guardian makes the Booking or provides the required consent. The Business remains solely responsible for the suitability of the Session for the participant and for any age, health or safety requirements.

4.1. The booking procedure on the Platform is as follows:

• the User selects a Business and the desired Session or other service;
• the User reviews the price, the applicable cancellation policy and any house rules displayed before payment;
• the User provides the required data and is able to review and correct input errors before confirming;
• the User accepts these Terms and Conditions and the Business’s applicable policy by selecting the corresponding checkbox;
• the User enters payment information and completes payment.

4.2. The contract between the User and the Business is concluded, and the Booking becomes binding, upon successful completion of payment. The User receives an electronic confirmation of the Booking by e-mail.

4.3. The Platform is available in multiple languages. The text of these Terms and Conditions is accessible on the Platform in a manner that allows it to be stored and reproduced by the User.

5.1. All prices are determined by the relevant Business. The price applicable to a Booking is the price displayed on the Platform at the time the Booking is confirmed and paid.

5.2. Prices include VAT and any mandatory fees where applicable. The Business is solely responsible for the accuracy of prices, for their tax treatment and for any additional or mandatory fees, which are displayed before payment is completed.

5.3. Businesses may change the prices of the services they offer at any time and without notice; such changes do not affect Bookings already confirmed and paid.

6.1. Payments for Bookings are processed through Stripe and are received directly by the relevant Business through its own Stripe account. Book2befit does not collect, hold or store the price of the Session and does not store full card details.

6.2. When making a payment, the User may be bound by the terms and conditions of Stripe. Book2befit is not responsible if a payment method involving a third-party payment service provider is unavailable or does not function for reasons beyond Book2befit’s control.

6.3. Refunds, failed payments, chargebacks and any other payment matters relating to a Booking are handled by the relevant Business in accordance with its policy and applicable law. Book2befit is not a party to these relations and has no right to withhold or dispose of amounts paid to a Business.

7.1. Each Business, and not Book2befit, is solely responsible for the nature, content and quality of its Sessions and services, and for its reservation, cancellation, late-cancellation, rescheduling, refund, adjustment and no-show policies, as well as for all matters concerning its Staff, policies and processes. Each Business sets its own such policies. The applicable policy is the one displayed on the relevant Public Booking Page before the User completes the Booking, and it forms part of the contract between the User and the Business.

7.2. Where a Session is full, the Platform may offer a waitlist if enabled by the Business. A Business may cancel or reschedule a Session; the consequences of such cancellation are governed by the Business’s policy and applicable law.

7.3. If the User wishes to cancel a Booking, obtain a refund, or exercise any other right relating to a Session, the User must contact the relevant Business. Book2befit does not decide refund or cancellation disputes and is not a party to them.

8.1. All rights and obligations of the parties, including all consumer rights within the meaning of the Consumer Protection Act, arise between the User and the relevant Business and may be exercised only against that Business. Cancellation, rescheduling and refunds are governed by the Business’s policy displayed before the Booking and by mandatory law.

8.2. For Bookings of Sessions or services scheduled for a specific date or period of performance, the statutory right of withdrawal does not apply, in accordance with the exception for services related to leisure activities under the Consumer Protection Act and Article 16(l) of Directive 2011/83/EU on consumer rights. This does not affect any wider cancellation or refund rights granted voluntarily by the Business under its own policy.

8.3. The exclusion in the preceding paragraph does not apply to memberships, passes, credits, digital products or other services that are not tied to a specific date or period of performance; for such purchases, the statutory withdrawal and refund rights apply as provided by mandatory law and by the Business’s policy.

9.1. Where a Business enables them, the User may purchase memberships, class packs, prepaid credits or other Products through the Platform. The commercial terms of such Memberships and Products, including duration, renewal, expiry and refunds, are set by and are the responsibility of the relevant Business and apply in addition to these Terms and Conditions.

10.1. Sports and fitness activities involve inherent physical risk. The User is responsible for assessing whether a Session is suitable for their health and physical condition and for following the instructions and rules of the Business and its Staff.

10.2. Book2befit does not provide medical, fitness, safety or other professional advice and is not responsible for the conduct of the Sessions or for any injury, harm or loss arising from participation, which remain the responsibility of the relevant Business.

11.1. The User agrees not to: (i) make false or fraudulent Bookings, or abuse payments or chargebacks; (ii) harass, threaten or discriminate against any person; (iii) violate applicable law or the rules of a Business; (iv) damage, overload, scrape or otherwise interfere with the Platform; or (v) misuse QR codes, booking links or another person’s data. In case of prohibited conduct, Book2befit may restrict or terminate the User’s access without prior notice, without prejudice to the rights of the relevant Business.

12.1. By making a Booking or creating an account, the User agrees to receive operational communications related to the use of the Platform, such as Booking confirmations, reminders, changes and payment receipts. Marketing communications are sent only where the User has separately consented and may be unsubscribed from at any time.

13.1. Any feedback or content submitted by the User may be used by Book2befit for the purpose of operating and improving the Platform. Book2befit may remove content that is unlawful, infringing or misleading. Unlawful content may be reported to Book2befit at support@book2befit.com.

14.1. The intellectual property rights in the Platform and in all of its software and content belong to Book2befit or its licensors and are protected under the Copyright and Related Rights Act and applicable legislation. The content published by a Business belongs to that Business or its licensors.

14.2. The User is granted only a limited, non-exclusive right to use the Platform for the purpose of making and managing Bookings. Except where expressly permitted, the User may not reproduce, modify, distribute or otherwise use the resources published on the Platform.

15.1. The processing of personal data is described in the Privacy Policy and the Cookie Policy, which form part of these Terms and Conditions. In general, the Business is the controller of the personal data of its Users collected through its Public Booking Page, while Book2befit acts as a processor on behalf of the Business and as a controller for the operation of the Platform, as further described in the Privacy Policy.

16.1. Book2befit takes due care to provide normal access to the Platform but does not guarantee uninterrupted or error-free availability. Access may be affected by maintenance, errors or the failure of third-party services. Book2befit may modify, suspend or discontinue functionalities of the Platform.

17.1. Book2befit does not participate in the provision of the Sessions and services offered by the Businesses and is not a party to the legal relationship founded on them. Book2befit is not responsible for the Sessions or services, for any injury or harm arising from participation, for the acts or omissions of a Business, for the cancellation of a Session by a Business, or for the accuracy of the content published by a Business.

17.2. Book2befit is not liable for damages suffered or lost profits arising from the use of the services offered on the Platform or from the content published by Businesses, nor for indirect or consequential damages, except where liability cannot be excluded or limited under mandatory law.

17.3. The Platform may contain links to third-party websites that are beyond the control of Book2befit. Book2befit is not responsible for their content or for the goods and services offered there.

18.1. Complaints relating to a Session, a service, a price, a refund or a cancellation must be addressed to the relevant Business, which is solely responsible for resolving them. Book2befit does not adjudicate such disputes.

18.2. Complaints relating to the technical operation of the Platform may be addressed to Book2befit at support@book2befit.com. Disputes are subject to the jurisdiction of the competent Bulgarian courts, without prejudice to the mandatory consumer protections available to the User in the User’s country of residence.

19.1. Book2befit may amend these Terms and Conditions at any time and at its discretion and undertakes to notify Users of any amendment by promptly publishing the amended version on the Platform.

19.2. The Terms and Conditions applicable to each Booking are those published on the Platform at the time the User made the Booking.

20.1. If any clause of these Terms and Conditions is found to be invalid, this shall not invalidate the entire document or any of its other parts. The invalid clause shall be superseded by the mandatory rules of law or established practice.

21.1. The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not settled by these Terms and Conditions. The competent Bulgarian court shall have jurisdiction over any disputes arising from these Terms and Conditions, without prejudice to mandatory rules of European Union law and to the mandatory consumer protections of the User’s country of residence where applicable.