Terms and Conditions for Businesses

• Platform / Book2befit– the Book2befit software, websites, public booking pages and applications operated by the Book2befit, including all their subpages and functionalities.
• Business– any business, organization or self-employed person that registers for and uses the Platform to offer and manage sessions, bookings, payments and related activities.
• User – any natural person who uses the Platform to book a Session or other service offered by a Business; the relationship between the Book2befit and Users is governed by separate Terms and Conditions for Users.
• Owner / Admin / Coach– the staff roles available within a Business account on the Platform, with the access rights determined by the Book2befit and managed by the Business.
• Staff– the Owner, Admins, Coaches and other personnel authorized by the Business to access and use its account.
• Session– a class, training, appointment, event or other activity organized and provided by the Business and made bookable through the Platform.
• Booking– the reservation of a Session or other service made by a User through the Platform.
• Location / Facility– a physical site, space, room or item of equipment configured by the Business on the Platform.
• Membership / Pass / Credit / Product– a recurring membership, class pack, prepaid credit, academy fee or other product offered by the Business and, where enabled, sold through the Platform.
• Subscription– the Business’s subscription to the Platform under a selected Plan.
• Plan– the Starter, Growth, Business, Enterprise or other subscription tier offered by the Book2befit, with the features, limits and fees published on the Platform or agreed in an order form.
• Platform Fee– the fee charged by the Book2befit on payments processed by the Business through the Platform, as published for the applicable Plan, in addition to Stripe’s own processing fees.
• Stripe– the third-party payment service provider Stripe.
• Connected Account– the Stripe account created, connected and maintained by the Business and enrolled with the Platform to receive payments from Users.
• Public Booking Page– the branded page through which the Business publishes its availability and through which Users make Bookings.
• Business Content– all content uploaded, published or made available by the Business through the Platform, including names, logos, images, descriptions, schedules, prices, policies and Staff information.
• User Data – the personal data of Users collected through the Business’s Public Booking Page and account, processed as described in the Data Processing Agreement.
• Data Processing Agreement / DPA– the separate data processing agreement between the Book2befit and the Business governing the processing of User Data, which forms an integral part of these Terms and Conditions.
• Terms and Conditions – these Terms and Conditions, together with the applicable plan and pricing information, any order form, the Data Processing Agreement and the Privacy Policy.

1.1. The Book2befit provides the Business with software tools for scheduling, bookings, member management, payment facilitation, staff access, notifications, analytics and reporting, made available on a software-as-a-service basis. The Platform is a technical infrastructure and is not the provider of the sports, fitness or other services offered by the Business.

1.2. The Business is solely responsible for the services it offers, for its relationship with its Users, and for the operation of its activity. The Book2befit is not a party to the contract between the Business and its Users and does not resolve disputes between them.

1.3. The Book2befit may modify, add, suspend or discontinue features of the Platform. The Book2befit does not guarantee that the Platform will generate any particular volume of bookings, revenue, clients or results for the Business.

2.1. To use the Platform, the Business must register an account and provide accurate, complete and up-to-date information about itself, including its legal name, registration and tax information, and the identity of its Owner. The person registering represents that they are authorized to bind the Business.

2.2. The Business is obliged to keep its information accurate and up to date. The Book2befit may verify the information provided and may refuse, suspend or terminate registration where the information is inaccurate, incomplete or misleading, or where required by law.

2.3. The Business is responsible for maintaining the confidentiality and security of its account and credentials and for all activity carried out through its account.

3.1. The Platform provides Owner, Admin and Coach roles with different access rights. The Business is responsible for assigning roles, for inviting and removing Staff, and for the acts and omissions of its Staff on the Platform.

3.2. The Business must ensure that each member of Staff keeps their credentials confidential and uses the Platform only within the scope of their role. The Business must notify the Book2befit without undue delay of any unauthorized access to or use of its account.

4.1. The Book2befit offers several Plans (such as Starter, Growth, Business and Enterprise), with different features, limits and fees as published on the Platform or agreed in an order form. The free Plan is provided without charge and may have reduced limits and a higher Platform Fee.

4.2. Plan limits may include the number of locations, Staff members, active clients and sessions, and other parameters as published. Where a limit is reached, affected actions may be paused until the Business upgrades or the relevant usage decreases. The Book2befit may send in-app or e-mail notifications as limits are approached.

4.3. The Book2befit may change the composition, features and limits of the Plans. Material changes are subject to the notice provisions of these Terms and Conditions.

5.1. The Business pays the subscription fees for its selected Plan on a monthly or yearly basis, as published on the Platform or agreed in an order form. Fees are stated exclusive of VAT and other applicable taxes unless indicated otherwise.

5.2. The Book2befit issues invoices to the Business on a recurring basis. The Business authorizes the Book2befit to charge the subscription fees and any applicable Platform Fees automatically through Stripe on each due date, using the payment method provided by the Business.

5.3. If a payment fails, the Book2befit may retry the charge and may suspend or restrict the Business’s account and the Public Booking Page until all outstanding amounts are paid. The Business is responsible for keeping its billing and payment details valid and up to date.

5.4. Subscription fees are non-refundable except where required by mandatory law. The Business may upgrade or downgrade its Plan; changes take effect as described on the Platform, and downgrades may be subject to the reduced limits and features of the lower Plan.

6.1. In addition to subscription fees, the Book2befit charges a Platform Fee on payments processed by the Business through the Platform, as published for the applicable Plan. The Platform Fee is charged in addition to Stripe’s own processing fees, which are payable by the Business to Stripe.

6.2. The Platform Fee is collected as an application fee on each payment or is otherwise invoiced to the Business, as configured on the Platform. The Book2befit clearly and prominently discloses the applicable Platform Fee before the Business selects or continues a Plan.

6.3. The Business must not circumvent or attempt to circumvent the Platform Fee, including by diverting payments that relate to bookings made through the Platform outside the Platform with the purpose of avoiding the Platform Fee.

7.1. Payments from Users are processed exclusively through Stripe. The Business must create, connect and maintain its own Stripe Connected Account and must accept and comply with the applicable Stripe agreements. Payments are received directly into the Business’s Connected Account; the Book2befit does not collect, hold or store such funds.

7.2. The Business is the merchant and provider of record for the services it sells through the Platform. The Business is solely responsible for the goods and services sold to its Users and for its obligations to its Users, including the provision of customer service, the handling and notification of refunds and consumer complaints, the provision of receipts, and compliance with applicable law. The Business is financially responsible for all refunds, reversals, chargebacks, disputes and related fines arising from its payments.

7.3. The Business authorizes the Book2befit to provide the Platform services in connection with the Connected Account, to access and use Connected Account data as necessary to provide those services, to communicate such data to Stripe, and to perform actions on the Connected Account on the Business’s behalf to the extent necessary to provide the Platform, in each case in accordance with these Terms and Conditions and the applicable Stripe agreements.

7.4. The Business is solely responsible for determining, collecting, reporting and remitting all taxes arising from its activity and its use of Stripe and the Platform. The Book2befit is not responsible for the availability or operation of Stripe or for any act or omission of Stripe.

8.1. The Business is solely responsible for its Public Booking Page and all Business Content, including the accuracy of descriptions, schedules, prices, policies and Staff information, and for ensuring that Business Content is lawful and does not infringe the rights of any third party.

8.2. The Business owns its Business Content. The Business grants the Book2befit a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit and adapt Business Content to the extent necessary to operate and provide the Platform, including displaying it on the Public Booking Page and in booking communications, for the duration of the use of the Platform.

8.3. The Business represents that it holds all rights, consents and licences necessary for the Book2befit’s use of Business Content as described, including for any names, logos, images and materials of third parties or Staff.

9.1. The Business is responsible for configuring its Sessions, capacities, Locations, Facilities, recurring and bulk schedules, waitlists, booking rules and check-in, and for the accuracy of the availability it publishes.

9.2. The Business is solely responsible for honouring confirmed Bookings, for managing changes, cancellations, attendance, no-shows and waitlists in accordance with its own policies and applicable law, and for any consequences of failing to do so.

10.1. The Business must configure and publish clear cancellation, refund, late-cancellation and no-show policies on its Public Booking Page before Users make Bookings, and must honour them. The Book2befit is not a party to and does not adjudicate any dispute between the Business and a User.

10.2. The Business is solely responsible for complying with all law applicable to its activity and its Users, including consumer protection, distance selling and the right of withdrawal, taxation, health and safety, advertising and any sector-specific requirements, and for providing all information legally required to its Users.

11.1. Where enabled, the Business may sell memberships, class packs, prepaid credits, academy fees, other Products and, where supported, accept at-location payments. The Business is solely responsible for the commercial terms of such Memberships and Products, including duration, renewal, expiry, receipts and refunds, and for compliance with applicable law.

12.1. The Business is solely responsible for the safety, quality and lawful provision of its Sessions and services, including the suitability of activities for participants, the qualifications of its instructors, the condition of its premises and equipment, insurance, licences, the handling of minors and emergency situations, and any waivers it uses.

12.2. The Book2befit does not provide medical, fitness, safety or other professional advice and is not responsible for any injury, harm or loss arising from the Business’s Sessions, services, premises, equipment or Staff.

13.1. In respect of User Data collected through the Business’s Public Booking Page and account, the Business is the controller and the Book2befit acts as a processor on the Business’s behalf. The processing is governed by the Data Processing Agreement, which forms an integral part of these Terms and Conditions.

13.2. The Business is responsible for having a valid legal basis for the processing of User Data and for providing all required information to its Users, in particular where it records optional information such as health notes or emergency contacts, which may constitute special categories of personal data within the meaning of the GDPR.

13.3. The Book2befit processes data relating to the Business and the operation of the Platform as a controller, as described in the Privacy Policy.

14.1. During the term, the Business may access and export User Data through the Platform. Following termination, the Book2befit makes User Data available for export for a limited period as described on the Platform or in the Data Processing Agreement, after which it deletes or anonymises the data, except where retention is required by law.

14.2. Where an account has been suspended in error, the Book2befit restores access where reasonably possible. The Book2befit may retain limited data as necessary for legal, accounting and security purposes.

15.1. Each party must keep confidential the non-public information of the other party disclosed in connection with the use of the Platform, use it only for the purposes of these Terms and Conditions, and protect it with reasonable care. This obligation does not apply to information that is public through no breach, independently developed, or required to be disclosed by law, and survives termination.

16.1. The Business must not, and must ensure its Staff do not: (i) use the Platform for unlawful, misleading, fraudulent or infringing activity; (ii) upload unlawful, infringing or misleading content; (iii) send spam or unauthorized marketing; (iv) scrape, reverse engineer, decompile or attempt to derive the source code of the Platform; (v) introduce malware or attempt to gain unauthorized access to or disrupt the Platform; (vi) make fictitious bookings or manipulate the Platform; or (vii) circumvent the Platform Fee or any Plan limit.

17.1. Unlawful or infringing content may be reported to the Book2befit at support@book2befit.com. The Book2befit may remove or disable access to content and may restrict or suspend functionality where content or use is unlawful, infringing, misleading or in breach of these Terms and Conditions, and provides a statement of reasons where appropriate.

17.2. The Book2befit has no general obligation to monitor Business Content or the activity of the Business. The Business remains solely responsible for Business Content and for the lawfulness of its activity, including in respect of repeated infringements.

18.1. The Public Booking Page is normally accessed by Users through a direct link provided by the Business. The Platform does not provide a general marketplace ranking of Businesses. If the Book2befit introduces directories, search or promoted listings in the future, it will disclose the main parameters determining visibility and any differentiated treatment to the extent required by applicable law.

19.1. The Book2befit provides support according to the Business’s Plan and takes due care to keep the Platform available, but does not guarantee uninterrupted or error-free operation. The Book2befit may carry out maintenance and may schedule planned downtime.

19.2. Unless a specific service level is agreed in an order form, the Platform is provided without a guaranteed service level. Enterprise or individually agreed terms may provide for a specific service level.

20.1. The Book2befit may change the Plans, features, limits and prices. The Book2befit notifies the Business of price increases and material adverse changes at least 30 days in advance by e-mail, in-app notice or other durable means. Changes do not apply retroactively to periods already paid.

20.2. If the Business does not accept a notified change, it may terminate the Subscription before the change takes effect, in accordance with the termination provisions of these Terms and Conditions. Continued use after the change takes effect constitutes acceptance.

21.1. The Book2befit may suspend or terminate the Business’s access, in whole or in part, in the event of breach of these Terms and Conditions, non-payment, fraud, unlawful or infringing content or activity, issues with the Connected Account, security or legal risk, or where required by law. Where reasonably possible the Book2befit gives prior notice and an opportunity to remedy; the Book2befit may act immediately in urgent cases or where required for security or legal reasons.

21.2. The Business may terminate its Subscription at any time with effect from the end of the current billing period. The Book2befit may terminate by giving reasonable prior notice. Termination does not affect outstanding fees accrued up to the date of termination.

22.1. Upon termination, the Business’s access to the Platform and the Public Booking Page ceases. The Business is responsible for informing its Users and for handling Bookings that are pending at the time of termination. User Data may be exported during the period and in the manner described in clause 15 and the Data Processing Agreement, after which it is deleted or anonymised, except where retention is required by law.

22.2. Provisions which by their nature are intended to survive termination, including those on fees due, confidentiality, data protection, intellectual property, liability, indemnity and applicable law, survive termination.

23.1. All intellectual property rights in the Platform and in its software and content belong to the Book2befit or its licensors. The Book2befit grants the Business a limited, non-exclusive, non-transferable right to use the Platform during the term solely for the Business’s own internal business purposes, subject to these Terms and Conditions.

23.2. Except as expressly permitted, the Business may not copy, modify, distribute, sublicense, reverse engineer or create derivative works of the Platform. Any feedback provided by the Business may be used by the Book2befit without restriction. Business Content remains owned by the Business as set out in clause 9.

24.1. The Platform relies on third-party services, including Stripe and hosting, e-mail, analytics and security providers. The use of such services may be subject to the third party’s own terms. The Book2befit is not responsible for the acts, omissions, availability or failure of third-party services that are beyond its reasonable control.

25.1. The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, the Book2befit excludes all implied warranties and does not warrant that the Platform will be uninterrupted, error-free or fit for any particular purpose, or that it will generate any bookings, revenue, clients or results. The Book2befit does not warrant the legality or adequacy of the Business’s own content, policies or activity.

26.1. To the extent permitted by law, the Book2befit is not liable for indirect or consequential damages, loss of profits, loss of revenue, loss of goodwill or loss of data arising from or in connection with the use of the Platform.

26.2. To the extent permitted by law, the total aggregate liability of the Book2befit arising from or in connection with these Terms and Conditions is limited to the total amount of subscription fees paid by the Business to the Book2befit in the twelve months preceding the event giving rise to the liability.

26.3. Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under mandatory law.

27.1. The Business shall indemnify and hold the Book2befit harmless against any claims, proceedings, losses, damages, fines and reasonable costs arising from or in connection with the Business’s Sessions and services, any injury or harm to Users, the Business’s premises, equipment or Staff, disputes with Users, refunds, chargebacks and amounts charged back by Stripe in respect of the Business’s payments, the Business’s taxes, Business Content, the Business’s marketing, the Business’s breach of these Terms and Conditions or of applicable law, and any breach of data protection obligations for which the Business is responsible.

28.1. The Book2befit is not liable for any failure or delay in performance caused by events beyond its reasonable control, including internet, cloud, hosting or payment-provider outages, failures of Stripe or other third-party services, natural disasters, war, terrorism, civil unrest, governmental or regulatory acts, labour disputes and cyber incidents.

29.1. The Business may raise complaints relating to the Platform, billing or the conduct of the Book2befit by writing to support@book2befit.com or, for billing matters, billing@book2befit.com. The Book2befit handles complaints within a reasonable time. This clause does not affect the parties’ right to refer a dispute to the competent court.

30.1. The Book2befit may amend these Terms and Conditions and notifies the Business of amendments by e-mail, in-app notice or other durable means. Amendments do not apply retroactively. Urgent changes required for legal or security reasons may take effect immediately. Continued use of the Platform after an amendment takes effect constitutes acceptance.

31.1. If any clause of these Terms and Conditions is found to be invalid, this shall not invalidate the entire document or any of its other parts. The invalid clause shall be superseded by the mandatory rules of law or established practice.

32.1. These Terms and Conditions are governed by the law of the Republic of Bulgaria. The provisions of the current Bulgarian legislation shall apply to all matters not settled by these Terms and Conditions. The competent Bulgarian court shall have jurisdiction over any disputes arising from these Terms and Conditions, without prejudice to mandatory rules of European Union law.